I cannot log in to Mycambio. What can I do?

Upon registering online, you created your login details: user name, password, security question and answer. Your user name can be found in your registration email. The other personal data is confidential

Forgotten your user name ?

No worries. You can find your username in the mail you received immediately after your registration. Or you can click on “Help, i have forgotten my user name and/or password.” You will receive an email containing your user name. Return to Mycambio and retry logging in.

Forgotten your password ?

Click on “Help, i have forgotten my user name and/or password”. You will receive an email with a password reset link. You will require the answer to your security question. You can now log in with your new password.

Help, I forgot my password and the answer to the security question !

Contact the customer service. They will be able to reset the answer for you. You will receive another password reset email. This time, the answer to your security question will be your pin code. This will allow you to change your password. We recommend changing your security question and answer afterwards in Mycambio under ‘change login data’.

Don’t have a username and password ?

Click on “create username and password”. Using your client number and pin code, you will be able to create a user name, password, a security question and its answer. The password must contain at least 8 digits, containing at least 1 capital letter, 1 number and 1 unique symbol.